Warranty

This Product Warranty is provided by Australian Ebike Importers Pty Ltd ABN 22 395 094 213 of NSW 2010 telephone no. 0450 372 229 (“Warrantor“) and relates to the product listed under the Warranty Period.

Here at Australian Ebike Importers Quality and Assurance and are very important to us. For this reason, we will do everything we can to assist you should you have any issues with your electric bike.

Any Warranty, Service or Parts related requests and enquiries must be forwarded to [email protected] or [email protected]. Please provide photos or videos to assist in diagnosing the issue. In some instances, it may be necessary to drop the bike off to us.

Warranty Period:

  • 12 months

What Our Warranty Covers

  • Manufacturers Faults, defects and/or Failure.
  • Original Purchasers of Product only

What We Don't Cover:

  • Damage or Failure due to misuse (e.g. freestyle activities).
  • Damage caused by failure to service or uphold regular maintenance.
  • Damage caused from water, natural disaster, fires, storms or floods.
  • Damage caused from foreign objects or debris.
  • Damage caused by incorrect fitment, installation or assembly.
  • Damage caused during freight (Please opt for freight insurance at the checkout if you require).
  • Damaged caused by failure to uphold Maintenance Schedule (this would be a minimum of annual service or 6 monthly if mileage is higher).
  • Wear and tear Items e.g. tyres, tubes, bearings, brake pads & discs/rotors.
  • Modification, alterations, and Installation of parts that are not supplied as original equipment or where the device is altered from its original manufacturers state.
  • Failure of components / parts / accessories used on non-compliant products, for “DIY” purposes or where the item is used on products that are not as per original specs. Batteries used on homemade custom-built bikes.
  • Persons who are not the Original Purchaser as listed on the Receipt.
  • Claims outside the Valid Warranty Date from the Date of Receipt.
  • Products that were won as Prizes in exclusive competitions or giveaways.
  • Any Packaging required to pack items Securely for Return Repairs.
  • *Accessories such as Clothing, Bags, Tyres, Tubes, Serviceable Fluids, Perishables or Wear and Tear items.

What Happens When I Have a Warranty Problem?

  1. Email us at [email protected] in the first instance.
  2. We may request further information in the form of video or photos to establish issue.
  3. If a manufacturers fault is established, we will ship out the replacement part OR
  4. If the fault requires a technician to diagnose, repair or install components we will direct you to one of our approved bike mechanics, a local bike store or technician for further attention OR
  5. In extreme and isolated cases, we will arrange return of the product to us at our own expense.

Note: Items that are required to be returned for repairs will need to be packed securely for freight, of which it is up to the purchaser to ensure that the product is packed securely for this return process. Any Damages caused during freight are not warrantable nor covered by Australian Ebike Importers.

Australian Ebike Importers takes customer safety seriously and with this in mind we hereby declare that any modification, alterations, and installation of parts that are not supplied as original equipment by the manufacturer are not covered by warranty.

Australian Ebike Importers  will void any product warranty immediately and not take any responsibilities for any problems arising from modifications, alterations, or aftermarket replacement on the following parts (including but not limited to): battery, motor, controller, throttle, transmission system, suspension systems and braking systems, etc.

The above mentioned alteration or modification to such parts can pose serious safety risks that could cause injury or even death.